The fastest paths to an answer, and to a human when you need one.
Most questions are answered somewhere in these docs. The sidebar covers everything from your first agent to billing and the API. For everything else, here's how to reach us.
Ask the bot first
The chatbot on this site is trained on the whole site, including these docs. For most questions it's the fastest way to an answer: it cites where the answer came from and tells you when it doesn't know. Try asking it things like:
- How do I add a knowledge source?
- What's the difference between Growth and Scale?
- Can I deploy this on Shopify?
Two paths to a human
Already a customer. Email [email protected] with your workspace name. Including the agent name and roughly when something happened gets you a useful answer in one reply rather than three.
Pre-sales question. The chatbot on this page, or [email protected] with the subject "Sales".
We read everything, and a real person replies within one business day (UTC+05:30).
Reporting something broken
Tell us what you expected, what happened instead, and where. A workspace name, an agent name and an approximate time are enough for us to find the conversation.