# Getting help

> The fastest paths to an answer, and to a human when you need one.

Source: https://www.hey.support/docs/getting-help

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Most questions are answered somewhere in these docs. The sidebar covers everything from your first agent to billing and the API. For everything else, here's how to reach us.

## Ask the bot first

The chatbot on this site is trained on the whole site, including these docs. For most questions it's the fastest way to an answer: it cites where the answer came from and tells you when it doesn't know. Try asking it things like:

* How do I add a knowledge source?
* What's the difference between Growth and Scale?
* Can I deploy this on Shopify?

## Two paths to a human

**Already a customer.** Email [hello@hey.support](mailto:hello@hey.support) with your workspace name. Including the agent name and roughly when something happened gets you a useful answer in one reply rather than three.

**Pre-sales question.** The chatbot on this page, or [hello@hey.support](mailto:hello@hey.support) with the subject "Sales".

We read everything, and a real person replies within one business day (UTC+05:30).

## Reporting something broken

Tell us what you expected, what happened instead, and where. A workspace name, an agent name and an approximate time are enough for us to find the conversation.