Experience
The small piece of feedback the widget gives when messages send and arrive.
The widget can acknowledge a message with a short sound or a small buzz. Open Experience, then the sound and haptics section.
One list, six options
It is a single choice, not two settings:
| Option | What it does |
|---|---|
| Chime | Warm, rounded tones |
| Studio | Crisp pluck with a deep reply |
| Deep | Low, physical thumps |
| Air | Light, airy ticks |
| Haptics | A subtle buzz on phones, a soft click on desktop |
| Off | Nothing |
Haptics is the default for a new agent.
Notes
Audio only starts after the visitor has interacted with the page, so nothing ever plays uninvited. If the browser blocks it, the widget carries on silently rather than blocking the conversation.
Pick to match the brand rather than to be noticed: a calm support brand is usually better with Haptics, a consumer one can carry a sound pack.
Looking for spoken conversations? That is Voice, which lives under Capabilities.