Build an AI support agent trained on your own content, then deploy it in one line and manage it from your dashboard.
Hey Support is an AI chatbot you train on your website, docs, and files. It answers customer questions in your voice, captures leads, hands off to a human when it needs to, and runs on any site with a single line of code.
These docs walk through the whole thing: setting up your first agent, teaching it what it needs to know, shaping how it talks, launching it, and running the conversations that come in.
Start here
Quickstart
Create an agent, train it on a URL, and put it live in about five minutes.
Core concepts
Workspaces, agents, knowledge, conversations, and leads, and how they relate.
Add knowledge
Crawl a site, upload files, paste text, or write exact answers.
Launch
Copy the embed snippet, add your domain, and go live.
How the pieces fit
You work inside a workspace. A workspace holds one or more agents, your team, and your plan.
Each agent has two sides, and the toggle in the top navigation switches between them.
Build is where you set it up.
Knowledge
What it knows: your site, files, text, and exact answers.
Behavior
How it thinks and talks: role, tone, rules, boundaries.
Experience
How it looks: theme, launcher, greeting, welcome screen.
Capabilities
What it can do: forms, scheduling, handoff, products, voice.
Preview & Launch
Try it, then put it on your site.
Integrations
Route this agent's activity to Slack, a store, or a channel.
Inbox is where you handle real traffic — replying in the Inbox, tracking Leads and Bookings, watching Live visitors, and reading Insights.
You do not need to finish everything before going live. Train the agent on one URL, launch it, and refine from there.
Who this is for
These docs assume you are a workspace owner or a team member setting up or running an agent. If you get stuck, Getting help has the fastest paths to a human.
Looking for the developer surface? The embed script, webhooks and the public API have their own section. Every page here is also available as Markdown — add .md to any docs URL, or use Copy page at the top of a page.