The widget's name and avatar, and the launcher button visitors click to open it.
Identity
- Title is the agent's name in the widget. Use a customer-facing name like "Acme Assistant".
- Avatar is the image beside it. Upload your logo mark or a friendly face. If you created the agent from a URL, we set this from your site's favicon.
There is no subtitle field. It was removed in July 2026 — the widget's header is now a compact identity pill rather than a band, and a second line of text there competed with the greeting immediately below it.
Launcher
The launcher is the button in the corner of your site that opens the widget. Three types.
Icon
A glyph on a coloured disc. Eight icons — chat bubble, question, headset, sparkles, bot, hand wave, message square, help — each with an Animated toggle, so choosing motion no longer means giving up the glyph you wanted.
You can also upload your own image (JPG, PNG, SVG or WebP, up to 2 MB). A custom upload should read clearly at a small size.
Blob
An animated shader. Six presets: Glow, Halftone, Aurora, Prism, Nebula, Gooey.
Glow and Halftone follow your brand colour. The other four carry their own palettes — the palette is the preset, so recolouring them would just make them a worse version of something else. The picker marks which is which.
Interactive
A small character that looks around, blinks, and reacts. Pick its shape: Circle, Pebble, Squircle or Bubble.
Size
Small (56px), Medium (64px) or Large (72px). Small is the default and is what every existing agent uses.
Two switches in the same panel
- Message preview bubble — a short teaser beside the launcher showing your opening message, before anyone clicks. On by default. A visitor who dismisses it does not see it again for a week; opening the chat settles it for that visit.
- Floating chat window — if a visitor switches to another tab mid-conversation, the chat pops into a small always-on-top window so they do not lose their place. Desktop Chrome, Edge and Firefox; it asks the visitor the first time and silently does nothing where it is unsupported.
Position and open-on-load
Position is set here. Opening the widget automatically on page load has no toggle — it interrupts, and no workspace was using it. If you specifically want it, add data-auto-open to the embed script tag. See the embed script.