Install on your Shopify store, show the widget on your storefront, and answer order questions with real data.
The Shopify integration does three things: it puts the widget on your storefront, it connects your live catalog, and it lets the agent look up real order data.
Install
Install the Hey Support app from Shopify. The app install is the connection, so there is nothing extra to authorize. Once installed, enable the theme app embed to show the widget on your storefront.
If you install from Shopify before you have a Hey Support account, we hold the connection and link it to your workspace when you sign up.
The install also connects your storefront catalog automatically, so product search and add-to-cart work without you typing your store address anywhere. Turn them on under Ecommerce.
Link the store to an agent
A connected store can power more than one agent. From the agent's Integrations page, link the store you want this agent to use. Linking is what lets the agent answer questions using that store's data.
What the agent can do
With a store connected, the agent can run order-related actions, such as:
- Looking up an order's status
- Recommending products
- Listing a customer's recent orders
- Creating a discount code
These are AI Actions, so they run only when the conversation calls for them, and some (like a large discount) can require your approval first.
Storefront context
On your storefront, the widget knows the page context: the shop, the logged-in customer, and their cart. That lets the agent give answers grounded in what the visitor is actually looking at, and it shows in the Inbox visitor sidebar.
Some order actions need protected data access. If an action shows that it needs a permission like read orders, re-authorize the store to grant it. The agent turns those actions on automatically once the permission is granted.
Shipping and returns
Answered from your knowledge base, not from Shopify. The endpoint that served store policies to agents was retired on 31 August 2026, so index your policy pages like any other content.