Install the official plugin to put the agent on a WordPress site, with optional WooCommerce.
The Hey Support plugin puts the widget on any WordPress site without touching theme code.
Install and connect
Install the official Hey Support plugin from your WordPress admin, then open Settings > Hey Support and press Connect to Hey Support. Pick the agent you want on this site and you land back in WordPress connected.
There is no ID to find and nothing to paste. If Hey Support cannot reach your site over the internet, which is normally only true of local development installs, the plugin lets you enter a Chatbot ID by hand instead. You can copy that from the agent's Deploy page.
The plugin gives you three ways to place the widget:
- Automatically in the site footer, on every page
- With a shortcode, to place it on specific pages
- As a block in the WordPress editor
Connect WooCommerce
If your site runs WooCommerce, the plugin can connect your store to Hey Support so the agent can answer order questions. It hands the store details over for you, so you do not have to copy API keys by hand. See WooCommerce for what the agent can do once connected.
Connecting never puts account credentials on your site. The plugin stores only your public Chatbot ID, which is the same value the widget already prints on every page, so it is safe to keep installed.