The five plans, what each includes, and how to change plan.
Hey Support has five plans: Free, Starter, Growth, Scale, and Enterprise. Pricing is flat. You get a generous monthly pool of conversations, and you are never charged per resolution.
Your billing page and the pricing page are the source of truth for current prices. Billing is in USD via Stripe worldwide. In India, monthly plans are billed in INR by UPI AutoPay via Razorpay — INR prices are exclusive of GST, so 18% GST is added to each charge. Annual plans in India are invoiced.
Price
| Free | Starter | Growth | Scale | Enterprise | |
|---|---|---|---|---|---|
| Billed monthly | $0 | $23 | $59 | $155 | Custom |
| Billed annually | $0 | $228 | $588 | $1,548 | Custom |
| Annual, per month | $0 | $19 | $49 | $129 | Custom |
Annual billing is roughly two months free. The monthly and annual toggle is on the pricing and change-plan screens.
What each plan includes
| Free | Starter | Growth | Scale | Enterprise | |
|---|---|---|---|---|---|
| Conversations / month | 50 | 1,000 | 5,000 | 20,000 | Unlimited |
| Chatbots | 1 | 1 | 3 | 10 | Unlimited |
| Team seats | 1 | 1 | 5 | 15 | Unlimited |
| Domains per agent | 1 | 1 | Unlimited | Unlimited | Unlimited |
| Knowledge chunks / agent | 500 | 2,500 | 25,000 | 50,000 | Unlimited |
| Voice minutes / month | None | None | 500 | 2,000 | Custom |
| AI Action calls / month | None | None | 1,000 | 10,000 | Unlimited |
| Live chat handoff | No | No | Yes | Yes | Yes |
| Email handoff | Yes | Yes | Yes | Yes | Yes |
| Remove branding | No | No | Yes | Yes | Yes |
| Messaging channels | No | No | Yes | Yes | Yes |
| Knowledge auto-update | None | None | Weekly | Daily | Daily |
| API access | No | No | No | Yes | Yes |
| White label + custom domain | No | No | No | Yes | Yes |
| SSO and SCIM | No | No | No | No | Yes |
Two rows are easy to misread:
- Handoff is split. Every plan, Free included, can hand a conversation to your team by email. What Growth adds is live chat — the visitor waits in the widget and a teammate replies in real time. See Human handoff.
- Only the Free conversation pool is enforced. Paid pools are generous stated allowances and are deliberately not metered — that is the flat-pricing promise. Voice minutes are the one separately metered resource.
Picking a plan
- Free is a real resting plan, not a trial. Use it to try the product and run a small site.
- Starter raises your conversation pool and your knowledge limit. Good for a single small site.
- Growth is the common choice once you want live chat handoff, voice, messaging channels, AI Actions, multiple agents, and your widget without our branding.
- Scale adds API access — which is also what Zapier needs — white label, a custom domain, and daily knowledge refresh.
- Enterprise is for large teams that need SSO, SCIM, and no limits.
Changing plan
Change plan from Settings, Billing, inside the dashboard.
- Upgrades take effect immediately, with a prorated charge for the rest of your cycle.
- Downgrades take effect at the end of your current cycle, so you keep what you are paying for until then. Before a downgrade, we show you exactly what will change against your current usage.
Nothing is deleted when you downgrade. Anything already over the new plan's limit keeps working; you just cannot create more of it.
Only workspace owners can change plan.