Integrations
How connecting apps works, the two sides of it, and where each one lives.
Integrations connect Hey Support to the other tools you run: your store, your CRM, your team chat, your automation stack. There are two sides to it, and keeping them straight makes everything easier.
Connect in, route out
- Connections is where you authorize an app for your whole workspace, once. This is the front door: you connect Shopify, WooCommerce, HubSpot, or Slack here, and it stays connected for every agent in the workspace. Find it under Settings, Connections.
- Integrations on each agent is where you route that agent's activity out. This is per-agent: which Slack channel gets this agent's alerts, which email address, which webhook, which store powers its order lookups. Find it under Integrations in the agent's Build navigation.
The short version: connect an app once in the workspace, then wire each agent to it. A store you connect once can power several agents.
What you can connect
The Integrations catalog groups apps by what they do:
- Messaging channels: Telegram (live), with WhatsApp, Messenger, and Instagram on the way
- Team alerts: Slack, email, and more
- E-commerce: Shopify and WooCommerce
- CRM and support: HubSpot, with others coming
- Automation: Zapier and outbound webhooks
Detailed guides
Slack
Get alerts and route events per agent.
Shopify
Install on your store and answer order questions.
WooCommerce
Connect a WooCommerce store with API keys.
WordPress
Install the plugin on a WordPress site.
Zapier
Connect to thousands of apps with no code.
For the developer surface (webhooks and the public API), see Developers.