The consent notice visitors see, the AI disclosure that is always on, and removing "Powered by Hey Support".
Two cards on the agent's Settings page, both about what a visitor sees rather than how the agent behaves.
Legal and disclosure
Add a short consent line above the composer — typically pointing at your terms and privacy policy. The card previews the real widget component as you type.
The notice persists until the visitor dismisses it. It does not clear on the first message and it is not on a timer: the copy says "by chatting here, you agree", so removing it the moment it becomes operative would defeat the point.
The AI disclosure is always on
Separately from anything you configure, the widget always tells visitors they are talking to an AI assistant. It sits in the identity pill at the top of the conversation, in the visitor's language.
You cannot switch it off, and removing branding does not remove it — they are deliberately not the same switch.
This is the EU AI Act Article 50 obligation, in force since 2 August 2026. It lands on the deployer of the AI system, which is you, so the product discharges it for you rather than leaving it as a setting somebody forgets.
When a human takes over the conversation the disclosure is replaced, not dropped — it becomes the agent's name and a live indicator. Once a person is answering, "AI assistant" is no longer true.
Branding
Turn off the small "Powered by Hey Support" line in the widget footer.
Available on Growth and above. On Free and Starter the card is locked and names the plan you need. Your stored preference is kept either way, so upgrading turns it off without you setting it again.