Let a visitor pick a time from the chat, using your existing scheduling link.
Book a meeting gives the agent a way to get a visitor onto your calendar when they ask for a demo, a call, or a time.
Open Capabilities, then Book a meeting.
Scheduling link
Add any https booking URL — Cal.com, Calendly, SavvyCal, whatever you already use. The chat then shows a Pick a time button that opens it in a new tab, with the visitor's name and email prefilled when the agent already knows them.
This is the mode available on every account today.
The URL must be https. A link-mode booking that fails validation switches the capability off rather than showing the visitor a dead button.
Live scheduling
Live scheduling books a real meeting inside the chat — the agent reads your actual availability, offers time chips, and confirms without the visitor leaving the conversation.
It is in limited release. It runs on Google Calendar, and our Google OAuth app is still going through verification for calendar access, so the connect flow cannot be completed on a normal account yet. The provider picker only offers it to Hey Support staff until that clears. Use a scheduling link in the meantime.
When it appears
The agent offers the scheduler when a visitor wants to meet — asking for a demo, a call, or a time. There is no timing setting.
If a visitor's message could equally mean "leave my details" or "talk to a human", and those are also available, the agent offers the choice instead of picking for them.
After a booking
A booked meeting also creates a lead quietly, so you have the contact without a duplicate notification. Bookings appear on the Bookings page.