# Hey Support docs

> Build an AI support agent trained on your own content, then deploy it in one line and manage it from your dashboard.

Source: https://www.hey.support/docs

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Hey Support is an AI chatbot you train on your website, docs, and files. It answers customer questions in your voice, captures leads, hands off to a human when it needs to, and runs on any site with a single line of code.

These docs walk through the whole thing: setting up your first agent, teaching it what it needs to know, shaping how it talks, launching it, and running the conversations that come in.

## Start here

<Cards>
  <Card title="Quickstart" href="/docs/getting-started/quickstart" description="Create an agent, train it on a URL, and put it live in about five minutes." />

  <Card title="Core concepts" href="/docs/getting-started/core-concepts" description="Workspaces, agents, knowledge, conversations, and leads, and how they relate." />

  <Card title="Add knowledge" href="/docs/knowledge/overview" description="Crawl a site, upload files, paste text, or write exact answers." />

  <Card title="Launch" href="/docs/launch/embed" description="Copy the embed snippet, add your domain, and go live." />
</Cards>

## How the pieces fit

You work inside a **workspace**. A workspace holds one or more **agents**, your team, and your plan.

Each agent has two sides, and the toggle in the top navigation switches between them.

**Build** is where you set it up.

<Cards>
  <Card title="Knowledge" href="/docs/knowledge/overview" description="What it knows: your site, files, text, and exact answers." />

  <Card title="Behavior" href="/docs/behavior/overview" description="How it thinks and talks: role, tone, rules, boundaries." />

  <Card title="Experience" href="/docs/experience/appearance" description="How it looks: theme, launcher, greeting, welcome screen." />

  <Card title="Capabilities" href="/docs/capabilities/overview" description="What it can do: forms, scheduling, handoff, products, voice." />

  <Card title="Preview & Launch" href="/docs/launch/embed" description="Try it, then put it on your site." />

  <Card title="Integrations" href="/docs/integrations/overview" description="Route this agent's activity to Slack, a store, or a channel." />
</Cards>

**Inbox** is where you handle real traffic — replying in the [Inbox](/docs/conversations/inbox), tracking [Leads](/docs/conversations/leads) and [Bookings](/docs/conversations/bookings), watching [Live visitors](/docs/conversations/live-visitors), and reading [Insights](/docs/conversations/insights).

You do not need to finish everything before going live. Train the agent on one URL, launch it, and refine from there.

## Who this is for

These docs assume you are a workspace owner or a team member setting up or running an agent. If you get stuck, [Getting help](/docs/getting-help) has the fastest paths to a human.

Looking for the developer surface? The [embed script](/docs/build/embed-script), [webhooks](/docs/webhooks) and the [public API](/docs/api) have their own section. Every page here is also available as Markdown — add `.md` to any docs URL, or use **Copy page** at the top of a page.