WooCommerce support that reads the actual order.
Connect your store with a pair of API keys and the agent can look up orders, update a shipping address before the parcel ships, and create coupons, with an approval step whenever you want one.
Your store data, in the conversation.
Most WooCommerce support is the same handful of questions: where's my order, can you change my address, is there a code. Each answer is already in your store. Hey Support connects to it so the agent can respond directly instead of routing everything to a person.
Connection is a pair of REST API keys you generate in WooCommerce and paste once. Keys are encrypted at rest, stored per store, and a single store can serve several chatbots.
Paste two keys, once.
Generate REST keys
In WooCommerce, create a read/write REST API key pair for your store.
Paste them into Hey Support
Add the keys on the Integrations page. They're encrypted at rest and stored per store.
Turn on the actions
Enable order lookup, shipping updates, and coupons, and decide which ones should wait for your approval.
Keys are stored per store, so connecting a second WooCommerce store never overwrites the first.
Three store actions, live.
Look up orders
Status and tracking by order number or email, read straight from WooCommerce.
Update a shipping address
Fix a delivery address before the order ships. It's the change the customer would otherwise email you for.
Create coupons
Generate a discount code inside the chat, with an optional approval step before it's issued.
WooCommerce questions, answered
Generate a read/write REST API key pair in WooCommerce and paste it into Hey Support. That's the whole setup. The keys are encrypted at rest and stored per store.
Put WooCommerce to work in your next conversation.
No credit card · Live in a day · Cancel any time