Simple, flat pricing
One price per plan with a generous pool of conversations. Your agent never stops answering, and you never pay per message or per resolution.
Starter
For solo founders and single-product stores.
Growth
Most popularFor a small team that is actually growing.
Scale
For agencies and multi-brand companies.
Enterprise
For companies with procurement, security reviews and volume.
When your trial ends, pick a plan to keep your agent live. Your agent, knowledge and conversations stay saved for 60 days.
How the pricing works
What counts as a conversation
One person's chat with your agent, on any channel, however many messages. Quiet for 24 hours? Their next message starts a new one. Your own previews and tests never count.
- 1A 14-message chat about shippinghowever long it runs
- +1The same person, back the next dayafter 24 quiet hours
- 0You testing your agent in the dashboardpreviews never count
No credits. A long chat costs the same as a short one, and which AI model answers never changes the count. Past your pool, your agent keeps answering and we email you at 80% and 100%.
One agent, every channel
Your website, Telegram and WhatsApp share one agent, one knowledge base and one Inbox. Adding a channel never uses another agent.
Each conversation counts once, whichever channel it happens on.
Get more out of your plan
Add these when you need them, from Settings, Billing. Nothing here is required, and none of it is billed unless you turn it on.
Conversation packs
Past your monthly pool, your agent keeps answering. Turn packs on and the extra conversations are billed after the month ends, never over a cap you set.
Extra voice minutes
Keep the Voice Assistant answering after your included minutes run out, with an optional monthly budget cap.
Expert setup
Our team trains your agent on your content, sets its tone, connects your tools and matches your brand, in one session with you.
Hey Support is built by GrandWorks — the product studio behind fifteen years of design and engineering for these brands.
Compare plans
Everything each plan includes. Tap any feature to see what it does.
Built to be trusted
Your agent talks to your customers. Here is what we do with what they say, and what we never do.
A signed DPA on every paid plan
GDPR data processing terms, pre-signed, with EU, UK and Swiss transfer clauses.
Read the DPAYour data trains no one
What your customers tell your agent is never used to train any model, ours or a vendor's.
Privacy policyEncrypted everywhere
TLS 1.3 on every connection, AES-256 at rest, and the keys to your connected apps encrypted separately.
Deletion requests, handled
When a visitor asks for their data to be deleted, we route it to you and confirm in writing once it's done.
How it worksAI disclosure built in
Every widget tells visitors they're talking to an AI, as the EU AI Act requires, and says when a person takes over.
You decide where it runs
Lock your agent to your own domains. Every workspace is isolated from every other at the database.
SOC 2 is on our roadmap; we don't hold a report today. Need a security review now? We'll complete your questionnaire. Ask for one · Subprocessors
Frequently asked.
The questions buyers ask before they sign up. If yours isn't here, write to [email protected].
Stop paying per message. Start flat.
15-day free trial · No card required · Enterprise contracts, procurement and compliance review: talk to us.