Cancel when you want to.

Cancel from Settings → Billing inside your workspace. It takes effect immediately as a scheduled cancellation: you keep access until the end of the period you have already paid for.

Whether you can undo it depends on how you pay, so we would rather say so here than surprise you at the moment you change your mind. If you are billed in US dollars through Stripe, you can reverse the cancellation from that same screen at any point before the period ends. If you are billed in India through Razorpay, you cannot — an RBI mandate can only be cancelled once, so coming back means choosing a plan again rather than undoing anything. If you installed from the Shopify App Store, Shopify holds your subscription: cancel it from your Shopify admin rather than here.

In every case nothing is deleted for sixty days when you cancel, and your workspace and its data stay exactly where they are.

You do not need to email us, sit through a retention call, or give a reason. We do ask an optional question about why you are leaving, because it is genuinely how we decide what to build next — but it is optional and skipping it does not slow anything down.

During the free trial there is nothing to cancel and no payment method on file. If you want the workspace and its data gone entirely, use Delete my data.

Cancelling stops the next renewal. It does not cut off access on the spot, and it does not delete anything immediately.

Monthly subscriptions

Cancellation takes effect at the end of the current billing period. You keep full access until then, and there are no further charges. We do not refund the current month.

Annual subscriptions

Cancellation takes effect at the end of the annual term. You keep full access until then. We do not prorate or refund the unused portion of an annual term.

Enterprise

Governed by the applicable Order Form, which may set different notice periods and terms.

Your chatbots keep running

Until the period ends, your widget stays live on your site and keeps answering. We do not degrade or throttle a cancelled workspace during the time it has paid for.

We do not generally offer refunds, because you keep access for the whole period you were billed for. We will refund a payment in these circumstances:

• A billing error on our part — including duplicate charges, a charge after you cancelled, being billed on the wrong plan, and fraudulent transactions.
• Service unavailability that materially affected your use, where we were unable to resolve it.
• Other circumstances we determine in good faith. If something has clearly gone wrong and it is not covered above, ask us anyway.

Where a refund is due for our error, we issue it whether or not you asked — but please do tell us, because we do not always spot it first.

Email [email protected] from the address on the account, and include the workspace name and the invoice or charge in question. You can find every invoice under Settings → Billing.

Approved refunds go back to the original payment method. Your bank or card issuer controls how long that takes to appear, which is typically five to ten business days and is outside our control.

If you think a charge is wrong, please write to us before raising a chargeback with your bank. We can almost always fix it faster directly, and a chargeback locks the payment while the issuer investigates.

Upgrades take effect immediately and the price difference is prorated for the remainder of your billing cycle.

Downgrades take effect at the start of your next billing cycle, so you keep the higher plan for the time you have already paid for. We do not refund the difference for the current cycle.

Prices exclude applicable taxes, which are added to your invoice where we are required to collect them.

After cancellation your account becomes inactive at the end of your billing period. When a paid plan ends, your chatbot keeps answering for three days, then stops until you choose a plan. We retain your content for sixty days, during which you can export it or reactivate the account by resubscribing. After sixty days we may delete it in line with the retention policy in our Privacy Policy. When you ask us to delete a workspace, it is removed thirty days after your request.

If you want your data removed sooner, request erasure — that is a separate, immediate process and does not wait for the sixty days to elapse.