Your team lives in Slack. So do the alerts.
Install once for the workspace, then route each chatbot to its own channels. When a conversation needs a person, captures a lead, or triggers an action that needs sign-off, the right channel hears about it, with a button that opens the exact conversation.
The moments that need a human, in the room where your team is.
The agent resolves most conversations on its own. The ones that matter (someone asking for a person, a fresh lead, an action waiting on approval) shouldn't sit unseen in a dashboard. Slack routing pushes them into the channel your team already watches.
It's one workspace install, then per-chatbot routing: each bot sends each event type to the channels you choose. No match, no noise. A bot with nothing routed simply says nothing.
Install once, route per bot.
Install for the workspace
Authorize Hey Support in Slack with OAuth. One install covers every chatbot in the workspace.
Route each event
For each chatbot, pick which channel gets handoffs, new leads, and approval requests. Send them to one channel or split them up.
Reply and act
Every alert carries a Take over button that opens the conversation, and /heysupport stats posts the day's numbers on demand.
Alerts you can act on, not just read.
Six alert types
Handoff requested, new lead, an action awaiting approval, and a booking created, rescheduled, or canceled. Routed per chatbot to the channels you choose.
One-click takeover
Every alert has a Take over button that opens the exact conversation in your inbox.
Stats on demand
Run /heysupport stats in any channel for today's conversations, leads, and handoffs.
Reply from Slack
Answer the customer straight from the Slack thread. Shipping soon.
Slack questions, answered
Once. You authorize Hey Support in your Slack workspace a single time, then route each chatbot to its own channels from the Integrations page.
Integrations that pair well.
Put Slack to work in your next conversation.
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