# Plans

> The five plans, what each includes, and how to change plan.

Source: https://www.hey.support/docs/billing/plans

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Hey Support has five plans: Free, Starter, Growth, Scale, and Enterprise. Pricing is flat. You get a generous monthly pool of conversations, and you are never charged per resolution.

<Callout>
  Your billing page and the [pricing page](https://hey.support/pricing) are the source of truth for current prices. Billing is in USD via Stripe worldwide. In India, monthly plans are billed in INR by UPI AutoPay via Razorpay — INR prices are exclusive of GST, so 18% GST is added to each charge. Annual plans in India are invoiced.
</Callout>

## Price

|                   | Free | Starter | Growth | Scale  | Enterprise |
| ----------------- | ---- | ------- | ------ | ------ | ---------- |
| Billed monthly    | $0   | $23     | $59    | $155   | Custom     |
| Billed annually   | $0   | $228    | $588   | $1,548 | Custom     |
| Annual, per month | $0   | $19     | $49    | $129   | Custom     |

Annual billing is roughly two months free. The monthly and annual toggle is on the pricing and change-plan screens.

## What each plan includes

|                             | Free | Starter | Growth    | Scale     | Enterprise |
| --------------------------- | ---- | ------- | --------- | --------- | ---------- |
| Conversations / month       | 50   | 1,000   | 5,000     | 20,000    | Unlimited  |
| Chatbots                    | 1    | 1       | 3         | 10        | Unlimited  |
| Team seats                  | 1    | 1       | 5         | 15        | Unlimited  |
| Domains per agent           | 1    | 1       | Unlimited | Unlimited | Unlimited  |
| Knowledge chunks / agent    | 500  | 2,500   | 25,000    | 50,000    | Unlimited  |
| Voice minutes / month       | None | None    | 500       | 2,000     | Custom     |
| AI Action calls / month     | None | None    | 1,000     | 10,000    | Unlimited  |
| Live chat handoff           | No   | No      | Yes       | Yes       | Yes        |
| Email handoff               | Yes  | Yes     | Yes       | Yes       | Yes        |
| Remove branding             | No   | No      | Yes       | Yes       | Yes        |
| Messaging channels          | No   | No      | Yes       | Yes       | Yes        |
| Knowledge auto-update       | None | None    | Weekly    | Daily     | Daily      |
| API access                  | No   | No      | No        | Yes       | Yes        |
| White label + custom domain | No   | No      | No        | Yes       | Yes        |
| SSO and SCIM                | No   | No      | No        | No        | Yes        |

Two rows are easy to misread:

* **Handoff is split.** Every plan, Free included, can hand a conversation to your team **by email**. What Growth adds is **live chat** — the visitor waits in the widget and a teammate replies in real time. See [Human handoff](/docs/capabilities/human-handoff).
* **Only the Free conversation pool is enforced.** Paid pools are generous stated allowances and are deliberately not metered — that is the flat-pricing promise. Voice minutes are the one separately metered resource.

## Picking a plan

* **Free** is a real resting plan, not a trial. Use it to try the product and run a small site.
* **Starter** raises your conversation pool and your knowledge limit. Good for a single small site.
* **Growth** is the common choice once you want live chat handoff, voice, messaging channels, AI Actions, multiple agents, and your widget without our branding.
* **Scale** adds API access — which is also what [Zapier](/docs/integrations/zapier) needs — white label, a custom domain, and daily knowledge refresh.
* **Enterprise** is for large teams that need SSO, SCIM, and no limits.

## Changing plan

Change plan from **Settings, Billing**, inside the dashboard.

* **Upgrades** take effect immediately, with a prorated charge for the rest of your cycle.
* **Downgrades** take effect at the end of your current cycle, so you keep what you are paying for until then. Before a downgrade, we show you exactly what will change against your current usage.

Nothing is deleted when you downgrade. Anything already over the new plan's limit keeps working; you just cannot create more of it.

Only workspace owners can change plan.