# Integrations overview

> How connecting apps works, the two sides of it, and where each one lives.

Source: https://www.hey.support/docs/integrations/overview

---

Integrations connect Hey Support to the other tools you run: your store, your CRM, your team chat, your automation stack. There are two sides to it, and keeping them straight makes everything easier.

## Connect in, route out

* **Connections** is where you authorize an app for your whole workspace, once. This is the front door: you connect Shopify, WooCommerce, HubSpot, or Slack here, and it stays connected for every agent in the workspace. Find it under **Settings, Connections**.
* **Integrations** on each agent is where you route that agent's activity out. This is per-agent: which Slack channel gets this agent's alerts, which email address, which webhook, which store powers its order lookups. Find it under **Integrations** in the agent's Build navigation.

The short version: connect an app once in the workspace, then wire each agent to it. A store you connect once can power several agents.

## What you can connect

The Integrations catalog groups apps by what they do:

* **Messaging channels**: Telegram (live), with WhatsApp, Messenger, and Instagram on the way
* **Team alerts**: Slack, email, and more
* **E-commerce**: Shopify and WooCommerce
* **CRM and support**: HubSpot, with others coming
* **Automation**: Zapier and outbound webhooks

## Detailed guides

<Cards>
  <Card title="Slack" href="/docs/integrations/slack" description="Get alerts and route events per agent." />

  <Card title="Shopify" href="/docs/integrations/shopify" description="Install on your store and answer order questions." />

  <Card title="WooCommerce" href="/docs/integrations/woocommerce" description="Connect a WooCommerce store with API keys." />

  <Card title="WordPress" href="/docs/integrations/wordpress" description="Install the plugin on a WordPress site." />

  <Card title="Zapier" href="/docs/integrations/zapier" description="Connect to thousands of apps with no code." />
</Cards>

For the developer surface (webhooks and the public API), see [Developers](/docs/webhooks).