Changelog and status

What changed

The changelog lists every release, newest first: new capabilities, changes to existing ones, and fixes worth knowing about. The site's navigation shows the newest entry, so you see it without looking.

Is it up?

Our health endpoint reports the state of the platform and its dependencies:

curl https://www.hey.support/api/health

A healthy or degraded status answers 200; degraded means a non-critical dependency is slow or unavailable and the agent keeps answering. An outage answers 503. We monitor it continuously.

Something looks down

1. Check the health endpoint above.
2. Try the agent's hosted page from the Deploy page, which does not depend on your site.
3. If both work, the problem is on your page: see Troubleshooting.
4. Otherwise contact us with the time and what you saw.

Next steps