The problems we hear about most, what causes each one, and how to fix it.
Each section starts with the most likely cause. If none of them fits, contact us with your workspace name and roughly when it happened.
The widget is not showing on my site
The agent gives wrong or thin answers
A page would not crawl
The scan shows a reason per page:
| Reason | What to do |
|---|---|
| Not found, HTTP error | Fix or remove the URL on your site, then scan again. |
| Timed out, rate limited, unreachable | Try again later. If your host blocks crawlers, allow our fetches or add the content as a file. |
| Not HTML | The URL is a file or feed. Upload it under Files instead. |
| No text | The page renders only with JavaScript. Paste the content as text. |
A domain is stuck on Pending
A domain verifies itself the first time a real visitor loads a page with the script. Your own visits from the dashboard do not count. Open the site in a private window, load a page, and wait a minute.
WhatsApp stopped replying
The WhatsApp row on the Deploy page says Not replying and why. The usual cause is payment: once your number has used Meta's free monthly allowance, Meta only delivers replies if your WhatsApp Business account has a working payment method. Fix it in Meta Business Settings under Billing and payments. The row turns back to Live after the next reply goes through. See WhatsApp.
Webhook deliveries are failing
Check the delivery log under Settings → Developer. After ten consecutive failures we mark the endpoint unhealthy, disable it, and email the owner. Fix the receiving end, then re-enable it there. Your endpoint must answer with a 2xx within the timeout, over https, on a public address. See Delivery and retries.
I cannot sign in
- Email and password: use Forgot password on the sign-in page. The link is single use.
- Google: sign in with the same Google account you signed up with. A Google account with a different address is a different user.
- Invited to a workspace: accept the invitation from the email first; it creates your account.