Returns the support tickets your workspace holds, newest first — the same object every `ticket.*` webhook carries, so a receiver and a poller can never disagree about what a ticket is.
/api/v1/ticketsFilter by status, poll on since (creation time), or narrow to one person with email. Messages are not included; fetch one ticket for its thread.
Query parameters
Prop
Type
Response 200
Returns a data array with a pagination object. Each item:
Prop
Type
Errors
400— Unknown status or an invalidsince401— Missing or invalid API key404— Chatbot not found429— Rate limit exceeded
Every error shares one envelope.
Example
curl https://www.hey.support/api/v1/tickets \
-H 'Authorization: Bearer hs_live_…'List reservation services
Returns what one agent takes reservations for — its services, with the duration, party range, approval rule and the questions guests are asked — so a reservation’s `service_id` and `answers` can be read against them.
Open a ticket
Opens a ticket from outside the chat — a form on your own site, or an inbox you triage by hand.