# Quick answers and links > Exact responses and labelled links the agent uses word for word, without paraphrasing. Source: https://www.hey.support/docs/knowledge/quick-answers-and-links --- Quick answers and quick links are direct sources. Unlike websites, files, and text, they are not searched and paraphrased. They are handed to the agent as-is. Use them when the wording has to be exact. ## Quick answers A quick answer is a question paired with the exact response you want. When a visitor asks something that matches, the agent uses your answer word for word. Open **Knowledge**, select **Add**, then **Quick answer**. Good candidates: * Prices and plan details * Opening hours * Return and refund policy * Shipping timelines * Anything you have been burned by an AI rephrasing Quick answers take priority over trained content for the questions they cover. If your site says one thing and a quick answer says another, the quick answer wins. ## Quick links A quick link is a label paired with a URL. The agent offers it as a clickable link when it fits the conversation, so visitors reach the right page instead of getting a wall of text. Open **Knowledge**, select **Add**, then **Quick link**. Examples: * "Book a demo" pointing at your scheduling page * "Track your order" pointing at your order status page * "Download the app" pointing at your app store listing Links must be `https`. The agent renders them as proper links, so a visitor can click straight through. ## Why they are separate from training Trained sources are great at breadth. They let the agent answer the questions you never wrote down. Direct sources are great at precision. They guarantee a specific answer or a specific link. Most agents use both: training for coverage, quick answers and links for the facts that have to be right.