# Zapier

> Connect Hey Support to thousands of other apps with no code.

Source: https://www.hey.support/docs/integrations/zapier

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Zapier connects Hey Support to thousands of other apps. Use it to push leads into a spreadsheet, alert a Slack channel, add a row to a CRM, or anything else you can wire up in Zapier, without writing code.

<Callout type="warn">
  Zapier runs on the public API, which is available on **Scale and above**. On lower plans you cannot create an API key, and an existing key stops being accepted — so a Zap built on Scale stops working if the workspace moves down a plan. See [Plans](/docs/billing/plans).
</Callout>

## Connect

In Zapier, add Hey Support and authenticate with an **API key**. Create the key in **Settings, Developer** (owner only). See [Workspace settings](/docs/billing/workspace-settings).

## Triggers

Triggers start a Zap when something happens in Hey Support:

* **New lead**
* **New conversation**
* **Handoff requested**

For example, "New lead" into "Create a row in Google Sheets" gives you a running log of every lead with no manual export.

## Actions

Actions let a Zap do something in Hey Support:

* **Create a lead**
* **Tag a conversation**
* **Add an internal note** to a conversation

<Callout>
  Zapier runs on the public API, so it inherits the same auth and rate limits. If you would rather build a direct integration, see the [API](/docs/api).
</Callout>