# Contact us

> The fastest paths to an answer, and to a human when you need one.

Source: https://www.hey.support/docs/help/contact

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## Ask the agent first

The chat on this site is trained on the whole site, including these docs. For most questions it is the fastest way to an answer: it cites where the answer came from and says when it does not know. Try things like:

* How do I add a knowledge source?
* What is the difference between Growth and Scale?
* Can I deploy this on Shopify?

## Reach a person

<Cards>
  <IconCard icon="users" title="Already a customer" description="Email hello@hey.support with your workspace name. Add the agent name and roughly when something happened." />

  <IconCard icon="heart-handshake" title="Pre-sales question" description="Ask the agent on this page, or email hello@hey.support with the subject “Sales”." />
</Cards>

Write to [hello@hey.support](mailto:hello@hey.support). We read everything, and a real person replies within one business day (UTC+05:30).

## Reporting something broken

Tell us what you expected, what happened instead, and where. A workspace name, an agent name and an approximate time are enough for us to find the conversation.

<NextSteps>
  <IconCard icon="wrench" title="Troubleshooting" href="/docs/help/troubleshooting" description="The common problems and their fixes." />

  <IconCard icon="help-circle" title="FAQ" href="/docs/help/faq" description="Plans, the trial, limits and data." />
</NextSteps>