# Help & Support

> Quick answers, fixes for the common problems, and the fastest way to a human.

Source: https://www.hey.support/docs/help

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<DocsHero tone="paper" line="Most questions are answered in these docs or by the agent on this page. For everything else, a real person reads every message." />

## Start here

<Cards>
  <IconCard icon="message-circle" title="Ask the agent on this site" description="The chat on this page is trained on these docs. Try it first; it cites where its answer came from." />

  <IconCard icon="help-circle" title="FAQ" href="/docs/help/faq" description="Plans, the trial, limits, data and channels." />

  <IconCard icon="wrench" title="Troubleshooting" href="/docs/help/troubleshooting" description="The widget is not showing, the agent answers wrong, a channel stopped replying." />

  <IconCard icon="mail" title="Contact us" href="/docs/help/contact" description="Email a person. One business day, usually faster." />

  <IconCard icon="newspaper" title="Changelog and status" href="/docs/help/changelog-and-status" description="What changed, and whether everything is up." />
</Cards>

## Before you write in

Three things get you a useful answer in one reply rather than three:

1. Your workspace name and the agent's name.
2. What you expected, and what happened instead.
3. Roughly when. We can find the conversation from that.

<NextSteps>
  <IconCard icon="wrench" title="Troubleshooting" href="/docs/help/troubleshooting" description="Fix the common problems yourself." />

  <IconCard icon="mail" title="Contact" href="/docs/help/contact" description="Reach a human." />
</NextSteps>