# Create your agent

> The setup screen, the thirteen templates, and what happens after you paste a URL.

Source: https://www.hey.support/docs/getting-started/create-your-agent

---

Every agent starts at **New chatbot**. It is one card: a website, a name, and a template.

## The setup card

**Website URL.** Paste your homepage. We read it straight away, index it, and pull your logo. It also fills in the agent name for you — `grandworks.co` becomes "GrandWorks" — which you can then overwrite.

**Agent name.** What your customers see, so "Acme Assistant" rather than an internal label.

**Template.** Collapsed by default, showing the current pick. Open it to choose from thirteen.

<Screenshot ratio="box" label="The template popover open, showing all thirteen options as a radiogroup" />

Select **Create chatbot** to finish. You land on the agent's Knowledge page, watching the first page get read.

<Callout>
  Leaving the website blank is fine. You get the template's defaults and add knowledge by hand from [Knowledge](/docs/knowledge/overview).
</Callout>

## Templates

Templates pre-fill a starting role, tone, opening messages, draft quick answers, and the capabilities that make sense for that kind of business. Pick the closest match and edit afterwards.

* **Custom** — a blank agent with no presets
* **Customer support**
* **Ecommerce**
* **Sales & Leads**
* **SaaS**
* **Restaurants**
* **Hotels**
* **Travel agencies**
* **Real estate**
* **Medical practices**
* **Salons & spas**
* **Fitness studios**
* **Law firms**

## Template quick answers arrive as drafts

A template seeds a handful of quick answers, and they are marked **Draft**. A draft is visible to you in the builder and is **never used by the agent** until you publish it.

This is on purpose. Template copy has to say something plausible about a business it knows nothing about — opening hours, payment methods, compliance claims — and an agent asserting invented facts about you is worse than one saying it does not know. Review each one, correct it, and save to publish.

If you gave us a URL, most of them are replaced automatically: once the crawl finishes we generate quick answers grounded in your actual site and swap them in, as long as you have not edited them yourself.

## What happens after the first crawl

For an agent created with a URL, we do a one-time setup pass over what we read:

* Fill in the business description if it is still empty
* Add site-specific notes to the instructions
* Turn on capabilities the site clearly needs
* Replace the template's quick answers with grounded ones
* Replace the generic greeting with one that names what you actually do
* Set the avatar from your site's favicon

It runs once per agent, ever, and it never overwrites something you have edited yourself.

<Callout type="warn">
  There is no "apply a different template later". Templates are a starting point at creation time only. To change direction afterwards, edit [Behavior](/docs/behavior/overview) and [Capabilities](/docs/capabilities/overview) directly — which is all a template does anyway.
</Callout>