# Live visitors
> Who is on your site right now, what page they are on, and taking a conversation over.
Source: https://www.hey.support/docs/conversations/live-visitors
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Live visitors shows the people on your site at this moment — including the ones who have not typed anything yet.
Open the **Inbox** toggle in the top navigation, then **Live visitors**.
## Three groups
The rail on the left splits everyone into:
* **Needs you** — asked for a human, nobody has picked it up
* **In conversation** — actively chatting with the agent
* **Browsing** — on the site with the widget loaded, not chatting
That third group is the reason this page exists. It used to only show people who had already sent a message, which is a small fraction of the people on your site at any moment.
## How presence works
The widget sends a quiet heartbeat while the tab is visible. When someone closes the tab or navigates away, they drop off within about a minute.
Two kinds of people appear here without a heartbeat, and they are marked differently:
* Someone who asked for a human and then closed the tab. They still need answering.
* Anyone chatting on a [messaging channel](/docs/integrations/telegram) — there is no widget on their screen to send a heartbeat.
## The map
Visitors are placed on a map from their approximate location. It is city-level and derived from the network request, not from anything the visitor gave you, so several people in the same city collapse onto one pin.
The map needs a Google Maps key to be configured. Without one the rest of the page works exactly as normal and the map area explains itself.
## Taking over
**Take over** claims the conversation and drops you into the [Inbox](/docs/conversations/inbox) to reply. There is deliberately no second composer here — one place to type.
If a teammate claims the same conversation a moment before you, you are told who has it rather than silently reassigning it.