# Leads

> A simple pipeline for the people your agent captured, from first contact to won or lost.

Source: https://www.hey.support/docs/conversations/leads

---

Every time the agent captures someone's details, they become a lead. The Leads board is a lightweight CRM for working those leads without leaving Hey Support. Open **Leads** from the top navigation.

## The pipeline

Leads sit in a board with five stages you drag them through:

* **New**
* **Contacted**
* **Qualified**
* **Converted**
* **Lost**

Move a lead as you work it. The board gives you an at-a-glance view of where everyone is.

## A lead's details

Open a lead to see everything about it, across a few tabs:

* **Chat** is the conversation the lead came from, so you have the full context.
* **Details** holds their name, email, phone, company, intent, source, and when they were captured.
* **Notes** is for your internal notes about the lead.
* **Tasks** tracks follow-ups.
* **Activity** is the history of what happened with this lead.

## Adding a lead by hand

Most leads arrive on their own from conversations. If you take one over the phone or by email, add it with **Add lead** and fill in the details yourself.

## Turning capture on

Sales lead capture is on by default, collecting name and email. Choose which fields to collect (or turn it off) in [Capabilities](/docs/capabilities/overview).