# Insights > How the agent is performing, when people chat, and what it cannot answer yet. Source: https://www.hey.support/docs/conversations/insights --- Insights turns your conversations into numbers you can act on. Open **Insights** from the top navigation. It is a single page with a date range at the top — Today, Last 7 days, Last 30 days, or a custom range. Everything below reflects that range. ## What is on the page **At a glance.** Conversation count, resolution, leads and the other headline numbers. **Resolved.** The single best health check. If it is high the agent is doing its job; if it drops, something changed — usually your content or your traffic. **Conversation volume.** The same count over time, so you can see direction rather than a snapshot. Watch volume and resolution together: rising volume with steady resolution is growth, rising volume with falling resolution means the agent is getting questions it cannot handle. **Busiest hours.** When your customers actually need you, which is when a teammate should be around for handoffs. **Resolution outcomes.** How conversations ended. **Top questions.** What people actually ask, most first. **Unanswered questions.** A preview of the questions the agent could not answer, linking through to the full queue. ## Fixing what it surfaces The unanswered-questions card is a preview. The work happens in [Unanswered questions](/docs/knowledge/unanswered-questions) under Knowledge, because fixing one means writing a quick answer or adding a source — both Knowledge jobs. Treat that queue as a to-do list. Each row is a question a real customer asked and did not get an answer to. ## Getting a real resolution signal For the resolution numbers to mean something, turn on [Resolution feedback](/docs/capabilities/resolution-feedback) under Capabilities. It asks visitors whether the chat helped, so you are measuring outcomes rather than inferring them from message counts.