# Agent dashboard > The first screen in the Inbox context — what needs you right now, and how the agent is doing. Source: https://www.hey.support/docs/conversations/dashboard --- The dashboard is where the Inbox side of an agent opens. It answers two questions: is anything waiting on me, and is the agent healthy. Open the **Inbox** toggle in the top navigation, then **Dashboard**. ## What needs you The top of the page is work: conversations where a visitor asked for a human and nobody has picked it up yet, and any [AI Action](/docs/capabilities/ai-actions) waiting on an approval. The same count drives the badge on the Inbox tab, so you can see it without leaving the Build side. "Waiting for a human" means the visitor asked and no teammate has joined — not that the conversation is in a particular status. An email-only handoff on a Free plan counts exactly the same as a live-chat request on Growth. ## How it is doing Below that, the headline numbers for the agent: conversations, resolution, leads captured, and recent trend. This is the short version. [Insights](/docs/conversations/insights) is the same data with a date range and the breakdowns. ## Where to go next * Something waiting → [Inbox](/docs/conversations/inbox) * Someone browsing right now → [Live visitors](/docs/conversations/live-visitors) * Resolution slipping → [Unanswered questions](/docs/knowledge/unanswered-questions)