# Bookings

> Meetings booked through the chat, upcoming and past.

Source: https://www.hey.support/docs/conversations/bookings

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Bookings lists the meetings visitors scheduled through the agent.

Open the **Inbox** toggle in the top navigation, then **Bookings**.

## The list

Split into **upcoming** and **past**, with search and a status filter. Each row shows who booked, when, and which provider it came through.

A booking also creates a [lead](/docs/conversations/leads) quietly, so you have the contact without a duplicate notification for the same person.

## Notifications

When a meeting is booked, we:

* fire the `booking.created` [webhook](/docs/webhooks)
* post to any Slack channel you have routed
* email teammates who have booking alerts switched on

Booking alerts are **on by default** for both owners and members. Change that on your account's notification preferences.

`booking.rescheduled` and `booking.canceled` fire on the corresponding changes.

## Rescheduling and cancelling

Rows created by live scheduling can be rescheduled or cancelled from here, and the visitor is emailed about the change.

Rows created from a [scheduling link](/docs/capabilities/booking) are managed wherever the link points — we recorded the meeting, but your scheduler owns it.