# Your trial

> Fifteen days of Growth with no card, what happens when it ends, and what stays saved

Source: https://www.hey.support/docs/billing/trial

---

New workspaces start on the Growth plan free for 15 days, no card needed. Nothing renews on its own.

## What you get

Your 15 days of Growth start the moment you confirm your email. For those days your workspace is on the Growth plan: 3 agents, 5,000 conversations a month, the voice assistant, live handoff and your own branding. The full list is in [Plans](/docs/billing/plans).

The one difference from paid Growth is voice. The trial includes **30 minutes of voice for the whole trial**, not 500 a month, and there is no overage to turn on.

The dashboard shows the date your trial ends. Three days before, we remind you in the dashboard and by email, and again on the last day, naming the date your agent would go offline.

## When it ends

Picking a plan starts billing that day. When your trial ends, pick a plan to keep your agent live; your agents, knowledge and conversations stay saved for 60 days.

If you have not picked one, your dashboard opens on the plan picker, and your agent keeps answering on your site for three more days with a small "Powered by" line. After that it goes offline until you choose a plan, and choosing one brings everything back at once.

A week before the 60 days are up we email the workspace owners. If no plan has been chosen by then, the workspace is deleted for good, and we email the owners once more to confirm.

<Callout type="info" title="Your settings are kept">
  A capability that was on during your trial, such as voice or live handoff, keeps its settings. Switch it back on when your plan allows it and nothing needs setting up again.
</Callout>

## Your first payment

The first payment after a trial brings the workspace into line with the plan you buy. If you ran three agents on the trial and buy Starter, one keeps running and the others are paused, not deleted; they come back if you move to a larger plan. The plan picker shows exactly what will change before you agree.

<Accordions>
  <Accordion title="One trial per person">
    A trial is granted once per person, however many workspaces you open. A second workspace you create starts without one, and its owner picks a plan to put an agent live.
  </Accordion>

  <Accordion title="Installed from the Shopify App Store?">
    Workspaces billed through Shopify use Shopify's own trial instead. Installing the Shopify app on a workspace whose no-card trial is still running ends that trial, and the plan picker points at Shopify's plans.
  </Accordion>
</Accordions>

<NextSteps>
  <IconCard icon="credit-card" title="Plans" href="/docs/billing/plans" description="Prices, what each plan includes, and how to change plan." />

  <IconCard icon="gauge" title="Usage and limits" href="/docs/billing/usage-and-limits" description="What is metered and what happens at a cap." />
</NextSteps>