# Agent settings

> Status, timezone, and deleting an agent — the settings that belong to one agent rather than the workspace.

Source: https://www.hey.support/docs/agent-settings/overview

---

Agent settings are the controls that belong to a single agent. Open **Settings** from the agent's top navigation.

Six cards, each doing one thing: Status, Timezone, [Language](/docs/agent-settings/language), [Legal & disclosure and Branding](/docs/agent-settings/legal-and-branding), and Delete.

<Callout>
  These are per-agent. Settings that apply to your whole workspace — members, billing, the default timezone, canned responses — live in [workspace settings](/docs/billing/workspace-settings).
</Callout>

## Status

Pause the agent. A paused agent stops answering on every site it is embedded on: the widget does not load and the API stops serving its config.

Nothing is deleted. Knowledge, conversations, leads and settings are all exactly where you left them, and un-pausing brings it straight back.

Use it when you are mid-rewrite of the knowledge base and would rather nobody talked to the agent until you are done.

## Timezone

The agent's own timezone. It overrides the workspace default for this agent.

It matters most for [human handoff availability](/docs/capabilities/human-handoff) — the hours you draw are interpreted in this zone. If you never set it, the workspace default is used.

<Callout type="warn">
  This does **not** affect billing. Every usage window — conversations, voice minutes, action calls — is the UTC calendar month regardless of what you set here.
</Callout>

## Delete

Deleting an agent is permanent and takes its knowledge, conversations, leads and settings with it. You have to type the agent's name to confirm, and the dialog shows you exactly what is about to go.

If you only want it to stop answering, pause it instead.